Service request form
Stir/Shaken Quick Facts
What is Stir/Shaken?
With STIR/SHAKEN in place, phone calls are verified and signed using digital toKENs (also known certificates) so spoofed calls can be identified and displayed on caller ID or detected and stopped before they reach consumers, by validating every ANI and using the insertion of digital toKENs into every outbound call.
Under the STIR/SHAKEN national protocols, telephone calls without valid digital toKENs may be blocked or have phrases such as “Suspected Spam” “Spam Risk” or “Spam Likely.” inserted into the caller’s ID display. Valid toKENs will display phrases such as “Valid Call” on the caller’s ID display.
STIR/SHAKEN has a three-level system to categorize the essential information about the caller into levels of “attestation” for the call. The different levels describe the level of trust or proof a provider has in the caller’s right to use that particular number, with attestation levels ranging from 'A' to 'C'. These three different levels of operating Stir/Shaken toKENs will be issued, and inserted into the SIP header of each call.
What is the Deadline?
The TRACED Act was signed into law on December 30, 2019 and since many telecommunications carriers have already implemented STIR/SHAKEN technology, which allows citizens to receive a warning on incoming phone calls that may display phrases such as “Suspected Spam” “Spam Risk” or “Spam Likely.” or “Valid Call”
Every outbound call generator sending calls throughout or into the USA is required to use verified ANIs with digital toKENs attached ensuring calls reach their dialed destinations correctly.
STIR/SHAKEN is an FCC and Congressionally mandated program designed to reduce robocalling by the insertion of digital toKENs into every outbound call. It stands for Secure Telephone Identity Revisited (Stir) and Secure Handling of Asserted Information using toKENs (Shaken).
STIR/SHAKEN is a technology framework designed to reduce fraudulent robocalls and illegal phone number spoofing. STIR stands for Secure Telephony Identity Revisited. SHAKEN stands for Secure Handling of Asserted information using toKENs.
The Onboarding Process
How do I request service?
- Requesting service is as simple as filling out the above "Service Request Form"
- After you submit the "Service Request Form" you will soon receive a confirmation email from our 24/7 NOC that your Stir/Shaken request has been received.
- You will then receive a follow up email containing our Service Agreement, Rate Sheet, KYC and Interconnection Form (for your SoftSwitch/Platform IP address, administrative and technical contacts)
- Our Customer Care representative will contact your designated person listed on the Interconnection Form to begin the onboarding process.
What are the next steps?
- Our Customer Care representative will contact the designated person listed on the Interconnection Form to confirm that we have completed your provisioning.
- Customer Care will schedule an appointment with your SoftSwitch technician for initial testing, to confirm that you are seeing the correct Stir/Shaken toKEN integration into the SIP call data stream.
- You are now ready to test with your free $10.00 test credit.
- After testing is complete you will send the executed "Service Agreement" to initialize your Stir/Shaken portal where you can fund and manage your account.
Timeframe to setup service?
- Depending on your Stir/Shaken requirements we can typically complete the onboarding process as follows:
- Standard Order: 3 - 5 Business Days
- Rush Order: 24 - 48 Hours
Is my SoftSwitch compatible?
- Yes, we have completed extensive interoperability testing to ensure that your SoftSwitch is 100% compatible.
How STIR/SHAKEN Works?
The Stir/Shaken Process
How it works on your Network
How to get STIR/SHAKEN
Flat-rate high-volume service: We will remotely manage our service that we will embed into your platform at your switching locations. All of these solutions can use your existing DID's from your carrier.
The simple description of the Stir/Shaken process
1 Call Connect receives the SIP data query from you;
Optional: We add a “verified caller-ID” from your carrier's ANI inventory.
We produce our Service Provider signature certificate that has been generated by the national STIR/SHAKEN administrator, and is accepted by every major telephone carrier in the U.S. for termination;
We return the signature certificate to you, for insertion into your call SIP identity header.
The destination call receiver will see a message which will display phrases such as “Valid Caller" in its caller ID screen. If the toKEN is B or C level attestation, the receiver may get a different message.
Need more information?
1 888 424 3797 (Toll Free) Email: firstname.lastname@example.org
Email: email@example.com (24/7/365) Office Hours Monday To Friday: 8:00am - 5:00pm (PST)Saturday: ClosedSunday: ClosedNOC 24/7/365
1 Call Connect (UK)2 Eastbourne Terrace,Paddington,London W2 6LG
1 Call Connect (COLO)1 Wilshire Building624 S Grand Ave,Los Angeles, California 90017